|
GROUP PROFILE |
6 |
|
ABOUT THIS REPORT |
10 |
|
SCOPE & REPORT BOUNDARY |
11 |
|
PRESIDENT & GROUP CEO’S STATEMENT |
12 |
|
OUR MANAGEMENT APPROACH |
16 |
|
RISK MANAGEMENT |
18 |
|
STAKEHOLDER ENGAGEMENT |
20 |
|
MATERIALITY |
22 |
|
BEYOND SHORT-TERM PROFITS |
25 |
|
Long-Term Investment |
32 |
|
Services Beyond Commercial Motivation |
32 |
|
Digital Inclusion and Digitised Ecosystems |
33 |
|
Global Mobile Development |
41 |
|
NURTURING PEOPLE |
43 |
|
Nurturing Future Leaders |
50 |
|
Culture of Integrity & Performance |
55 |
|
Inclusivity |
56 |
|
Conducive Workplace |
56 |
|
PROCESS EXCELLENCE & GOVERNANCE |
57 |
|
Best Practices Across the Value Chain |
64 |
|
Customer Centricity |
66 |
|
Digitising Processes |
67 |
|
Strong Governance |
68 |
|
PLANET & SOCIETY |
69 |
|
Environment Management |
76 |
|
Disaster Management & Response |
77 |
|
Corporate Responsibility |
77 |
|
SUSTAINABILITY AT OUR ASSOCIATES |
80 |
|
M1 |
80 |
|
Idea |
81 |
|
NATIONAL CONTRIBUTION REPORT |
82 |
|
Malaysia |
83 |
|
Indonesia |
88 |
|
Sri Lanka |
92 |
|
Bangladesh |
96 |
|
Cambodia |
100 |
|
Nepal |
104 |
|
APPENDIX |
109 |
|
List of Abbreviations |
109 |
|
Aspect Boundaries |
111 |
|
Data in Numbers |
112 |
|
GRI CONTENT INDEX |
116 |
|
ASSURANCE STATEMENT |
120 |


