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Axiata Group Berhad | Sustainability & National Contribution Report 2016
INTRODUCTION
20
Axiata’s Sustainability Framework addresses key material indicators identified by our stakeholders
We use a comprehensive methodology to identify these indicators which are subsequently addressed by our sustainability initiatives
and disclosed in this report. In identifying our material issues, Axiata consulted various sources including stakeholders, industry groups
and existing peer literature.
MATERIALITY
Industry Perception
Regulatory Perception
Stakeholder Perception
We perform regular studies on the
sustainability performance of top global
telecommunication companies as well
as publicly available peer information
to create benchmarks for our own
performance.
We review the feedback from our
regulators and address specific areas
based on their requests. We also consider
the views of regulators not directly related
to the telecommunications industry.
We hold regular discussions with our
internal staff who engage directly with
our key stakeholders. Their perceptions
on sustainability are collected and used in
designing our sustainability framework
We have grouped these either as internal sources or external sources:
Low
Low
Medium
Material Issue
Medium
High
High
Internal
External
Network Quality & Coverage
Digital Inclusion
Employee Development
& Welfare
Local Hiring
Privacy & Data Protection
Customer Service
Tax & Licensing
Supply Chain Management
Governance & Transparency
Energy & Climate Change
Community Impact/
Development
Disaster Management
& Response
Business Performance
External Sources
G4-18
G4-20
G4-21