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Beyond Short-
Term Profits
Nurturing People
Process Excellence
& Governance
Planet & Society
Our Associates
INTRODUCTION
Axiata Group Berhad | Sustainability & National Contribution Report 2016
19
INTRODUCTION
National
Contribution Report
STAKEHOLDER
ENGAGEMENT
Stakeholders
Regulators and Government Authorities
Frequency Types of Engagement Focus Areas
Regulators and Authorities
Our regulators and authorities specify the laws and regulations that determine the scope
and extent of our activities in our respective countries. We maintain open channels of
communication with them, as they are the ones best positioned to provide advice and
clarification in relation to our operations and obligations. Axiata works proactively with local
regulators and authorities from every jurisdiction as local requirements vary from one country
to the next.
• Compliance with
the Malaysian
Communications
and Multimedia
Commission
(MCMC)
• Compliance with
Bursa Malaysia
Information
security, PDPA,
pricing, tax
issues
Suppliers
Axiata engages a broad range of suppliers to support all aspects of our business. Our
suppliers range from vendors supplying infrastructure components to professional corporate
service providers. As providers of vital services that are key enablers for us, it is important
that we maintain a professional relationship of trust where views from either party can be
freely exchanged. We also use our engagement sessions to apprise them of changes to our
procurement policy and to seek relevant feedback and information from them.
• Request for
Proposals (RFP)
• Supplier Code of
Conduct
• Vendor Satisfaction
Survey
Payment
practices,
delivery and
definition
of vendor
performance
Media
The media is our primary channel of communicating with the public at large. We engage with
the media to share information such as our Company’s financial performance and changes to
our products and services, as well as information on our CR programmes. We conduct regular
stakeholder engagement sessions with media practitioners to brief them on developments
and to solicit feedback on any general concerns or views that the public may have about us.
• Media Meetings/
Survey
• Media Releases/
Conferences
Company
performance,
strategy,
future business
aspirations
Community
The communities within each of our operating countries are the key beneficiaries of our
CR projects. Our engagement with these communities is primarily to ensure that our CR
programmes are making a positive difference in their lives, and to ascertain how they can be
further improved to better serve them. In addition to seeking feedback on our core Group-
wide CR programmes - Axiata Young Talent Programme (AYTP), Green Initiatives and Disaster
Management and Response - our OpCos also conduct targeted community engagements in
relation to specific initiatives.
• AYTP
• Axiata’s Corporate
Responsibility
Programmes
Social
requirements
and specific
feedback on
programmes
Moving Forward
Our stakeholder engagements have yielded important lessons to both our organisation and our stakeholders, and substantially changed
the way we conduct our operations and sustainability programmes. We believe we can further improve on our stakeholder engagement
going forward by holding direct stakeholder engagement on specific topics that will further build trust and credibility in the outcomes of
our stakeholder engagement. While we had planned on conducting directed stakeholder engagement in 2016, other prevailing priorities
prevented the implementation of the exercise during the year. Nevertheless, it remains a key priority and will be revisited in the future.
Ongoing
Quarterly
Annually
G4-24
G4-25
G4-26
G4-27