23 / 123
Beyond Short-
Term Profits
Nurturing People
Process Excellence
& Governance
Planet & Society
Our Associates
INTRODUCTION
Axiata Group Berhad | Sustainability & National Contribution Report 2016
21
INTRODUCTION
National
Contribution Report
Group Materiality Matrix
The following materiality matrix provides a summary of the outcome of our materiality assessment process at the Axiata level. A brief
description of our material issues is as follows:
MATERIALITY
Material Issue
Description
Page
Network Quality & Coverage
The availability and reliability of our mobile service within the markets in which we
operate
24
Digital Inclusion
Our product offerings and special initiatives undertaken to ensure people at all
socioeconomic levels can afford digital connectivity
24
Employee Development &
Welfare
Our initiatives to promote employee development and welfare such as training and
remuneration policies
38
Local Hiring
The way that we emphasise the hiring of local talent in our operating countries in
order to help invest in the local economy
38
Privacy & Data Protection
The level of protection we offer our stakeholders in terms of their private data and
other confidential information
48
Customer Service
The quality of service we provide our customers
48
Tax & Licensing
Ensuring that we effectively navigate all taxation and licensing requirements in our
various operating countries
48
Supply Chain Management
The way in which we manage and interact with our suppliers to ensure that they
observe best practices
48
Governance & Transparency
The way that Axiata governs our overall organisation and the transparency of our
reporting to our stakeholders
48
Energy & Climate Change
Our initiatives to mitigate the impact of our business on the environment
56
Community Impact/
Development
The way our social programmes impact and create value in the communities we
serve
56
Disaster Management &
Response
Our preparation for disaster management in our operating markets
56
Business Performance
Our level of profitability and returns on investments to our shareholders
Annual
Report
2016
Internal Sources
G4-18
G4-20
G4-21
G4-27
Group KPI
Group Policy
Top Management Perception Risk Management Matrix
We review the Group’s Key
Performance
Indicators
(KPIs) and their relevance to
sustainability issues
We review the coverage of the
Group’s policies in relation to
sustainability
We consider the frequency
of each sustainability issue
or topic taken up in Senior
Management Group meetings
and their correlation to Axiata’s
short- and long-term strategies
We assess the Group’s Risk
Management Matrix and the
relationship of key risks across
the Group to sustainability
matters