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Introduction
PROCESS EXCELLENCE
& GOVERNANCE
Beyond Short-
Term Profits
Nurturing People
PROCESS EXCELLENCE & GOVERNANCE 53
Axiata Group Berhad | Sustainability & National Contribution Report 2016
National
Contribution Report
PROCESS EXCELLENCE
& GOVERNANCE
However, customer information does play
a vital role in helping us tailor new products
and services that will add value to them. In
mining data from our customer base, we
will either seek explicit consent from our
customers or use extraction techniques
that process data without identifying
specific individuals. Nevertheless, we
continue to take precautions to ensure
that customer privacy is not violated at
any stage of the data mining process.
Digitising Processes
As an aspiring Digital Champion, Axiata is
making considerable effort to digitise both
its customer-facing and internal processes.
We have set a target of having 100% of
our processes digitised by 2020 as part
of our overall effort to improve efficiency
and transparency in our internal operations
as well as our dealings with external
stakeholders.
Dialog,
in
collaboration
with a technology partner,
introduced its pioneering
Smart
Home
product,
which provides a range of
connectivity solutions and
packages to suit all customer
needs.
Dialog’s Smart Home leverages on the
Internet-of-Things (IoT) technologies to
give customers the ability to connect
and control household systems and
appliances anytime and anywhere.
Through their mobile phones, Smart
Home subscribers can engage with
Bringing Smart Technology to the Home
various components of their homes
including:
• home security systems,
• lighting,
• air conditioning,
• entertainment systems, and
• smart switches and power points.
Smart Homes are designed to save energy
and related costs for homeowners while
providing greater convenience, flexibility
and control. They grant greater ease of
mind as homeowners will be able to check
in on the state of their homes at any time
through the use of a mobile device, and
make appropriate adjustments as the
situation warrants.
IoT has been identified as the emerging
revolution
in
technology-enabled
futures, designed to optimise and
change the way people live and interact
with their environment.
With a growing number of household
appliances and security products being
fitted with IoT capabilities, Dialog is
committed to further develop the
technologies required to sustain the
ecosystem.
We are also committed to the digitisation
of our internal processes to optimise
efficiencies within the Group and, on a
larger scale, increase the implementation
of digital tools in the management of our
network infrastructure. We are introducing
digitisation in our products to improve
customer experience through innovations
such as Dialog’s pioneering Smart Home
service, which leverages on the Internet-
of-Things (IoT) to create a digital home
environment for our customers.