62-63 / 123
7
Strengthening Our Data Security
We are constantly enhancing the level our commitment to privacy and data security
initiatives beyond the baseline level of compliance and governance. Axiata’s CSOC
was established to drive our security initiatives and implement our IT security policy
across the Group. We also comply with all applicable data security and privacy laws
and regulations in the countries where we operate.
In 2014, we introduced the ‘4i’ aspects of each of our Sustainability Pillars. We continue to describe our sustainability initiatives in 2016
based on these four aspects:
Process Excellence & Governance
Personal
Data
is
held secure
Deleted
when
no longer
required
Periodic
audits & inf
o
security
policies
Safety
from
hacks
Data Privacy and Security
Customers’
consent
required
Customers
need to know
why
and how
we intend
to process their data
We only use
General
Information
We provide details only
to comply with
Law
Enforcement and
National Security
requirements
Respond to
requests
as per
regulations
Procurement Practices
Percentage foreign
Percentage local
Procurement Spend in 2016
www.axiata.com/sustainability
»
Process Excellence & Governance
56%
44%
58%
42%
47%
53%
72%
28%
Corporate Centre
60%
40%
17%
83%
50%
50%
Pillar Underpinnings
The Process Excellence &
Governance Pillar details our
initiatives to streamline and
optimise our processes and
enhance internal governance
frameworks.
We have in place a comprehensive
procurement process managed by the Axiata
Procurement Centre, which also works
collaboratively with our vendors and suppliers
to promote best practices and sustainability.
Our OpCos are also constantly revisiting their
processes to increase customer satisfaction
while ensuring that they meet all data privacy
protection regulations.
The ‘4i’ Aspects of the Pillar
Our initiatives under this Pillar are described
through the ‘4i’ Aspects:
Our
initiatives
introduce
improvements to the Group’s
procurement processes as well as
those of our suppliers and vendors
throughout the value chain
1
2
3
4
Improvement
Our initiatives introduce innovations
such as our Cyber Security
Operations Centre and the Axiata
Supplier Awards to support our
improvement efforts
Innovation
Our initiatives invest in the
development of local vendors in
the countries where we operate
Investment
Our initiatives have developed the
capabilities of our vendors, ensuring
our customers receive the highest
levels of service and ensuring our
organisation complies with best
international practice
Impact
71%
29%
G4-27
Investment
Innovation
Improvement
Impact
3 suppliers
recognised at the inaugural
Axiata
Supplier’s
Awards
for their outstanding
performance
41%
of total procurement
spent on
Local
Vendors
edotco introduced its
Virtual
Organisation
Project
to support its employee
across all countries
RM606
million
spent on
Bumiputera
(local ethnic)
vendors in Malaysia
Established a
Cyber
Security
Operation
Centre
(CSOC)
in 2016
Axiata recognised
with award at the
Procurement
Leaders
Asia Pacific
Awards 2016