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OPEN
Reporting Highlights
• Review the Sustainability
Governance
structure
including new developments
in the area of Governance
and Transparency
• Set up an internal task force
to institutionalise a strong
governance structure for
the Group on privacy and
data security
• Sustainability and Ethics to
be included as key supplier
evaluation criteria by 2016
• Continue with customer
satisfaction surveys and
include a customer study
to gauge the Group’s
sustainability performance
• Proactively engage with
our key stakeholders to
manage the risks and
opportunities of tax and
licensing
Made continuous effort
to expand and enhance
sustainability initiatives
Established the Cyber
Security
Steering
Committee
(CSSC)
to
accelerate
the
implementation
of
cybersecurity initiatives
Sustainability and ethics
assigned a weightage
of 20% in the supplier’s
performance evaluation
• Improve our measurement
and
tracking
of
sustainability
initiatives
and raise our sustainability
reporting standards
• Implement
privacy
initiatives across the Group
and OpCos under a new
Group Privacy Framework
• Hold
formal
supplier
development
feedback
sessions
• Enhance our measurement
of customer satisfaction
with new initiatives such as
social listening
• Hold directed stakeholder
engagement sessions to
obtain greater feedback
2016 Targets
Achievement/Progress
2017 Targets
Sustainability Targets and Progress
G4-27
Building Sustainable Supply Chains
Held the first Axiata
Supplier’s Forum to share
best practices and obtain
feedback from our vendors
• Introduced the Axiata Supplier’s
Code of Conduct to establish the
Group’s expectations from our
vendors and suppliers
• Held our first Supplier Innovation
Workshop to develop the
capabilities of our vendors and
suppliers, and to explore possible
innovations that would be
beneficial to the Group
Held the inaugural Axiata
Supplier Awards to recognise
our top-performing vendors
2014
2015
2016