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Beyond Short-

Term Profits

Nurturing People

Process Excellence

& Governance

Planet & Society

Our Associates

INTRODUCTION

Axiata Group Berhad | Sustainability & National Contribution Report 2016

13

INTRODUCTION

National

Contribution Report

efforts and we have seen its multiplier

effect on economies. We work together

with our vendors to develop process and

operational excellence based on our Group

Procurement Policy. Through our Group

Procurement Assessment, three suppliers

were recognised at the inaugural Axiata

Supplier Awards 2016 for their outstanding

performance.

Digitising Everything

In becoming a New Generation Digital

Champion, Axiata is committed to the

digitisation of its internal processes to

optimise efficiencies within the Group

and, on a larger scale, to implement digital

tools in the management of our network

infrastructure. On this journey we are also

introducing digitisation in our products

to improve customer experience through

innovations such as Dialog’s pioneering

Smart Home offering which leverages on

the Internet-of-Things (IoT).

As a Group, we are mindful of the

environmental impact of our industry. We

are also cognisant of the social role we

play in our operating countries and are

committed to community development in

our markets, especially in times of adversity.

Ambitious Emissions Targets

The Group has identified an ambitious

target of reducing the carbon footprint

of our passive infrastructure by 40% from

2013 levels by 2018. Our commitment to

greener operations is being spearheaded

by the edotco Group, our infrastructure and

tower company. By the end of 2016, edotco

had 480 solar sites and remote monitoring

systems deployed on approximately 7,000

of the 25,000 towers managed by edotco.

These initiatives, together with improved

tower designs, remote surveillance

technology and the use of alternative power

sources - also known as our GOOD (Get

Out of Diesel) programme - have reduced

our carbon emissions by 29% and 25% in

Malaysia and Bangladesh respectively.

Investing in Disaster Response

A major focus for the Group is investing

our resources and technology in disaster

response, as many of the countries we

operate in are prone to natural disasters such

as tsunamis, earthquakes and floods. The

Group-wide Disaster Readiness Programme

(DRP) identifies processes, procedures and

roles of OpCos in responding to natural

disasters in these countries. In 2016,

Ncell signed a landmark Memorandum

of Understanding (MoU) to provide SMS

disaster warning alerts in Nepal.

Recognition

Axiata’s sustainability performance has

been acknowledged at both local and

international levels. Ncell received the Global

Mobile Award for “Mobile in Emergency or

Humanitarian Situations” in 2016 from the

GSMA. Robi also received the “Best Mobile

Innovation for Education and Learning”

from the GSMA for its 10-Minute School

Programme.

At Group level, we received the Procurement

Leaders Award: External Collaboration in

2016 which recognises our collaboration

with suppliers and vendors. Our corporate

governance practice was acknowledged

at the Minority Shareholder Watchdog

Group’s

(MSWG)

Malaysia-ASEAN

Corporate Governance Awards 2016 where

we received the Excellence Award for ESG

Practices for the fourth consecutive year.

Our sustainability disclosures continued

to receive recognition at ACCA’s Malaysia

Sustainability Reporting Awards (MaSRA)

2016 with a Commendation Award for

Innovation.

PRESIDENT & GROUP CEO’S

STATEMENT

Moving Forward

Axiata is intent on making a long-term

positive difference in the markets where

we operate - from the macro level in terms

of contributing to GDP and jobs creation

to the micro level where we develop local

capabilities and provide assistance to

targeted communities. We leverage on

our role as a tech innovator and a leading

mobile innovator to empower and enrich

stakeholders, and use our expertise to steer

mobile development towards areas that will

best enrich and empower the less fortunate

in our societies. However, we also recognise

that there is much more that we can do.

Sustainability is the responsibility of all. As one

of the first companies in Malaysia producing

a sustainability report, we welcome the new

guidelines introduced by the Malaysian stock

exchange regulator requiring companies

to manage and disclose their sustainability

impacts. As for Axiata, we remain committed

to our sustainability goals and will continue

to acknowledge that the way we integrate

and measure our deliverables will become

increasingly important as we transition to

become a New Generation Digital Champion.

I would like to thank all our stakeholders

- regulators, governments, investors,

employees,

management

and

the

Board - for their support, guidance and

contributions in helping us to this point. I

look forward to another productive year

in delivering on our sustainability promises

and as we continue on to the next phase of

our sustainability journey.

TAN SRI JAMALUDIN IBRAHIM

President & Group Chief Executive Officer

Commitment to Planet and Society

Pillar 4