Stakeholder perceptions from each of the above engagements have been presented, discussed and acted upon
internally within the OpCos and at the Axiata Corporate Centre. Since we are at a stage of defining the future of our
industry and shaping it towards future developments, these stakeholder comments are invaluable to the Group.
Materiality
We define material issues based on whether they have an impact to our business in either economic, social or
environmental aspects and their relevance to our stakeholders across the Group.
Identifying Key Issues
Our process to identify key material issues is based on the Reporting Principle and Guidance for Defining Content in
the GRI G4 Sustainability Reporting framework. The sources used to identify the key issues that are material to the
Axiata Group and our stakeholders in the reporting period are depicted in the table below.
The key issues were then prioritised and plotted on a materiality matrix using the external and internal parameters as
shown below.
G4-18
G4-27
External Sources
Our Stakeholder Perception
Discussions with
internal divisions engaging with our key stakeholders
were conducted. Perceptions of each stakeholder
group on sustainability were taken into account. The
stakeholder groups we engaged with were employees,
customers, the Board of Directors, shareholders,
investors and suppliers.
Regulatory Perception
We reviewed the feedback
and perception of our regulators across the region.
We have looked into areas our regulators stress and
request us to work on. We have also taken into
consideration the emphasis made by regulatory bodies
not directly related to the industry as well.
Industry perception
We conducted a benchmarking
study comparing the sustainability performance of the
top 20 global telecommunications companies
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in 2014. A
detailed review was carried out looking into publicly
available information on the material issues of our peers.
Internal Sources
Risk Management Matrix
We did an assessment of
the Group’s Risk Management Matrix and the
relationship of key risks across the group to the
sustainability issues.
Top Management Perception
We considered the
frequency of each of the sustainability issues or
relevant topics taken up in Senior Management Group
meetings and the correlation to the company’s long-
term/short-term strategy.
Group Policy
We reviewed the coverage of the
Group’s policies in relation to sustainability.
Group KPI
We rev i ewed the Group ’ s key
performance indicators and their relevance to
sustainability issues.
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