The Broad Management Approach to Sustainability
Page 084 provides a comprehensive mapping of our activities against different aspects of the GRI aspect list. It
demonstrates our approach to sustainability and to all areas of the triple bottom line performance.
3. Process Excellence
We establish common standards to ensure that
sustainability practices are adopted throughout our
supply chain. We will take all possible measures to
influence and engage with our vendors on a regular
basis and to ensure they conform to our practices
on sustainability. We focus on improving our role in
developing our retailers. Customer experience is a
key aspect in each of our markets, with individual
KPI’s set to track the progress made. We are
currently in the process of setting a Group-wide
target to digitise our operations where possible.
Best Practices Down the
Value Chain
Customer Centricity
Digitising Processes
(NEW)
Strong Governance
Over the last year, our infrastructure company,
edotco spearheaded our approach to reduce our
environmental impact without comprising the
continuous growth and expansion of our networks.
Steadily, we are establishing the baseline for
edotco’s key target: to reduce 40% of the Group’s
total carbon emissions by 2018. We continued to
support our OpCo countries and contributed to
economic development, education, health, and
technology on a large scale. Given the materiality of
the role natural disasters have played in our markets
and region, we have identified disaster preparedness
and response as a key area of operation in each of
our markets.
4. Planet & Society
Environment Management
Disaster Management &
Response
(NEW)
Corporate Responsibility
