1
008 ABOUT THE REPORT
008 Forward Looking Statements
008 Changes from the Previous Report
4
014 THE MANAGEMENT APPROACH
016 Risk Management
018 Stakeholder Engagement
022 Targets & Achievements
7
044 PROCESS EXCELLENCE
047 Best Practices Down the
Value Chain
049 Customer Centricity
051 Digitising Our Processes
051 Strong Governance
11
085 APPENDIX
085 Aspect Boundaries
087 List of Abbreviations
088 Data in Numbers
094 GRI Content Index
12
098 ASSURANCE STATEMENT
8
052 PLANET & SOCIETY
056 Greener Operations
060 Commitment to Society
061 Disaster Preparedness &
Response
9
066 OUR ASSOCIATES
066 Idea
068 M1
10
070 NATIONAL CONTRIBUTION
072 Malaysia
076 Indonesia
078 Cambodia
080 Sri Lanka
082 Bangladesh
2
009 REPORT SCOPE & BOUNDARY
009
Scope
009
Report Boundary
5
024 BEYOND SHORT-TERM PROFITS
028 Long-term Investment
028 Services Beyond Commercial
Motivation
028 Digital Inclusion and Digitised
Ecosystems
029 Global Mobile Development
6
034 NURTURING PEOPLE
038 Nurturing Future Leaders
039 Culture of Integrity
041 Inclusivity
042 Conducive Workplace
3
010 PRESIDENT & GROUP CEO
STATEMENT
010
Beyond Short-term Profits
012
Nurturing People
012
Process Excellence
013
Planet & Society
CONTENTS
axiata
group berhad
sustainability report
2014
002 003
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