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SHAPING THE FUTURE

Axiata Group Berhad | Annual Report 2016

015

2.

Strengthen our Position in Markets Where We Lead

In the markets where we are the number one operator – Sri Lanka,

Nepal and Cambodia – we are committed to out-investing our

competitors as we are confident that this is key to maintaining and

growing our leadership in the new data-led reality.

3.

Increase Investment in Network, IT and Product Innovation

Axiata intends to be a clear number one player in 4G and data network

leadership in selected areas in all of our markets. To achieve this, we will

increase our capex from RM6.1 billion in 2016 to RM6.6 billion in 2017

to fund key technology and network projects to secure the best data

network.

At the same time, we intend to achieve product leadership and lead

the way in innovation, especially for data-led products and services in

the areas of financial services, music, media and entertainment, digital

advertising, and Enterprise and Internet of Things (IoT). Where possible,

we will execute this via collaborative opportunities and commercial

partnerships available in the marketplace, leveraging our Group-wide

scale to rapidly launch new and exciting digital products and services

across our markets.

4.

Prudent Cost Management

To support our more aggressive technology investment, we are

implementing a Group-wide Cost Management programme to improve

efficiency and profitability within a more sustainable cost structure.

Cost optimisation of RM800 million in operational expenditure and

capex savings have been built into our 2017 plan, and we aim to achieve

RM1.5 billion in additional savings in 2018 and 2019. Our cost savings

will be channelled into investments aimed at growing our business for

the long-term.

5.

Explore New Growth Areas

We are at a critical moment in the evolution of our industry and we are

increasingly clear on the strategic growth initiatives we must execute

to maintain our competitiveness and underpin our future. The new

growth areas we are focused on under Axiata 3.0 include:

Convergent Networks and Infrastructure

– to deliver dedicated

services into the home, using the most efficient technology be

it fixed or mobile, terrestrial or non-terrestrial, and also building

scale in supporting infrastructure investments such as towers and

transmission

Enterprise and IoT

– a relatively new area of focus for the

Group but one which is achieving double-digit growth and holds

great promise as a multi-billion dollar addressable market in our

footprint for Business to Business (B2B) and Business to Business

to Consumer (B2B2C) solutions across multiple industries

Digital Financial Services (Fintech)

– moving beyond digital

payments/remittances, into higher value offerings in insurance

and micro/nano-credit

Media, Entertainment and Advertising

– via go-to-market

partnerships and investments through Axiata Digital, we will

tap new revenues from the explosion of digital content and

advertising on our networks

6.

Strategic M&A Exercises

Within our coremobilebusiness, Axiata’smergers and acquisitions (M&A)

focus has always been inorganic through in-country consolidation in our

existing footprint to strengthen our market position. We will continue

to explore potential merger opportunities where it is immediately value

accretive or can result in structural market repair leading to improved

long-term market sustainability and Axiata’s leadership.

We are determined to make edotco a world-class business and one of

the world’s largest independent tower companies by 2020. To do this,

we will aggressively pursue expansion opportunities with the intent

to add at least one to two more tower companies within ASEAN and

South Asia within the next one to two years.

While in the areas of Enterprise and IoT, Fintech, Media & Adtech, we

may make new and select investments into digital businesses, products

and solutions where they fit with our strategy for growth.

7. Portfolio Rebalancing

As a leading telecommunications group in Asia with a diverse

portfolio of investments across the region, it has always been a part

of our business and responsibility of management to continuously

review various strategic portfolio options to ensure long-term value

enhancement, and optimal deployment of capital/funding for our

growth strategies. In 2017, we will actively evaluate various options and

rebalance our portfolio from a risk management perspective to ensure

an effective and a balanced portfolio is maintained.

8.

Strengthening of Balance Sheet

Given the economic and currency volatility the Group is exposed to,

we will be looking at various initiatives to manage our US Dollar debt

incurred from borrowing for acquisitions and expansion, including

hedging and paring down our gearing to a more comfortable level.

9.

Digitisation

Group-wide we will be focusing on some key digitisation initiatives in 2017:

Customer facing digitisation efforts such as self-care digital

application and dealer registration digital application roll outs

Moving sales and marketing efforts onto digitised platforms

Enhancing digital and social media platform marketing, analytics

and customer engagement

Commencing a structured digitisation benchmarking against

global and regional peers

Setting and measuring Key Performance Indicators (KPIs) to

achieve digitisation across the business at both Group and OpCo

levels

ADVANCING ASIA THROUGH NATIONAL CONTRIBUTIONS &

TALENT DEVELOPMENT

Throughout the years, we have stayed true to our broader vision of

Advancing Asia by piecing together the best in innovation, connectivity

and talent. We drive this through our commitments to the triple bottom

line of Economic, Environmental and Social (EES) sustainability throughout

all our countries of operation in Southeast Asia and South Asia. Our

approach to sustainability is underpinned by Axiata’s 4Ps Sustainability

Framework which outlines focus areas and initiatives to create long-term

value for our stakeholders and pave the way forward for our transition into

a New Generation Digital Champion in line with our Advancing Asia vision.