GROUP PROFILE |
6 |
ABOUT THIS REPORT |
10 |
SCOPE & REPORT BOUNDARY |
11 |
PRESIDENT & GROUP CEO’S STATEMENT |
12 |
OUR MANAGEMENT APPROACH |
16 |
RISK MANAGEMENT |
18 |
STAKEHOLDER ENGAGEMENT |
20 |
MATERIALITY |
22 |
BEYOND SHORT-TERM PROFITS |
25 |
Long-Term Investment |
32 |
Services Beyond Commercial Motivation |
32 |
Digital Inclusion and Digitised Ecosystems |
33 |
Global Mobile Development |
41 |
NURTURING PEOPLE |
43 |
Nurturing Future Leaders |
50 |
Culture of Integrity & Performance |
55 |
Inclusivity |
56 |
Conducive Workplace |
56 |
PROCESS EXCELLENCE & GOVERNANCE |
57 |
Best Practices Across the Value Chain |
64 |
Customer Centricity |
66 |
Digitising Processes |
67 |
Strong Governance |
68 |
PLANET & SOCIETY |
69 |
Environment Management |
76 |
Disaster Management & Response |
77 |
Corporate Responsibility |
77 |
SUSTAINABILITY AT OUR ASSOCIATES |
80 |
M1 |
80 |
Idea |
81 |
NATIONAL CONTRIBUTION REPORT |
82 |
Malaysia |
83 |
Indonesia |
88 |
Sri Lanka |
92 |
Bangladesh |
96 |
Cambodia |
100 |
Nepal |
104 |
APPENDIX |
109 |
List of Abbreviations |
109 |
Aspect Boundaries |
111 |
Data in Numbers |
112 |
GRI CONTENT INDEX |
116 |
ASSURANCE STATEMENT |
120 |