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NATIONAL CONTRIBUTION REPORT

62

Axiata Group Berhad | Sustainability & National Contribution Report 2016

M1 is Singapore’s most vibrant and dynamic communications company, providing mobile and fixed

services to over two million customers. Since the launch of commercial services in 1997, M1 has achieved

many firsts, including being the first operator to offer nationwide 4G service, as well as ultra high-

speed fixed broadband, fixed voice and other services on the Next Generation Nationwide Broadband

Network (NGNBN).

M1 is committed to conducting its business

in a responsible, ethical and sustainable

way. M1 aims to create long-term value

for its stakeholders, make a positive

impact on its community and minimise its

environmental footprint.

Investments in Network and Systems

Since inception, M1 has investedmore than

S$1.9 billion to expand and upgrade its

mobile and fixed network infrastructure.

M1 announced the deployment of

Singapore’s first nationwide commercial

HetNet (heterogeneous network) in

2016. In addition, it also announced

the deployment of the nation’s first

commercial NB-IoT (narrowband Internet-

of-Things ) network.

Quality Products and Services

M1 collaborated with the Info-

communications Media Development

Authority (IMDA) in 2016 to provide

broadband access to students and

persons with disabilities from low-

income households under the NEU

PC Plus Programme. Through this

programme, eligible applicants receive

a complimentary 4G or fixed fibre

broadband connection for three years.

Additionally, M1 launched an integrated

Smart Activity Monitoring Service

enabling caregivers to non-intrusively

monitor the safety of vulnerable seniors,

particularly those who live alone.

Regulatory Compliance

M1 is committed to the responsible and ethical

conduct of its business, in compliance with

all applicable laws and regulations. It also

supports voluntary codes and best practice

guidelines for the benefit and protection of its

stakeholders and society at large.

Data Protection

M1 respects customers’ privacy and does not

collect, use or disclose customers’ personal

data in ways other than as permitted under

applicable laws, including the Personal Data

Protection Act 2012 (Act). All M1 employees

are trained on their obligations under the Act,

and undergo e-learning refreshers annually to

ensure they are kept up-to-date with the Act.

Employee Welfare and Development

M1 offers employees competitive remuneration

packages commensuratewith their experience,

performance and job responsibilities. The M1

Share Plan, adopted in 2016, helps retain talent

and align the interests of eligible employees

with shareholders of the company.

M1 is also committed to employees’ physical

and mental health and well-being, and

provides full-time employees with outpatient

and inpatient medical coverage, regular health

screenings, and group insurance coverage.

Environmental Footprint

Energy from both renewable and non-

renewable sources continued to be

the main resource consumed in the

provision of M1’s services. In 2016, M1’s

mobile networks, offices and data

centre operations used 62,387,979kWh

of electrical power, 2.5% higher than

2015. The greater energy consumption

supported the increase in business

requirements including the deployment of

approximately 200 new base stations to

enhance coverage.

Corporate Responsibility Initiatives

M1 and the Arts

M1 has been supporting the arts since

1997. Over the years, M1 has worked

with various arts groups to help grow

the quality, diversity and depth of the

Singapore arts scene. In recognition

of its contributions to the arts, M1 was

presented with an award at the National

Arts Council’s Patron of the Arts Awards

in 2016 for the 17

th

consecutive year.

Sports with a Cause

M1 works with Netball Singapore in

promoting netball to the community and

schools. Some of its key initiatives include

the M1 Schools Challenge League, the M1

Talent Identification Programme and the

M1 Age Groups KL Tour, which help create

fresh opportunities for young sporting

talent to excel.

SUSTAINABILITY AT OUR ASSOCIATES

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