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Process Excellence

& Governance

Planet & Society

Our Associates

Introduction

NURTURING

PEOPLE

Beyond Short-

Term Profits

NURTURING PEOPLE 45

Axiata Group Berhad | Sustainability & National Contribution Report 2016

National

Contribution Report

Developing a Culture of Integrity and

Excellence

Axiata places high expectations on

its general workforce in terms of their

integrity and their level of performance.

This is codified in our core value system

of

UI.EP

(Uncompromising Integrity,

Exceptional Performance), which has

been disseminated to all our OpCos.

While our OpCos may have other values

incorporated into their culture,

UI.EP

is

pervasive throughout the entire Group.

Under

UI.EP

, we expect our staff to

act with integrity and respect towards

their colleagues and customers, and to

be honest, fair and accountable in all

relationships with stakeholders, customers,

colleagues and suppliers. Axiata has

instituted a zero-tolerance policy on unfair

treatment and discrimination which covers

all Axiata employees from the Board all

the way down to our auxiliary staff and

suppliers and contractors.

In 2016, we continued to hold

UI.EP

refresher workshops throughout the Group.

Participants of the

UI.EP

workshops receive

a briefing on company expectations and

also sit a Situational Judgement Test, which

assesses the employee behaviour and

standards based on given situations. The

level of our employees’

UI.EP

understanding

Axiata places great stock

on the opinions of its

employees and seeks their

feedback in addressing

issues of productivity and

staff morale. As the day-

to-day implementers of our

business activities, they are

among the best gauge of

what works and what does

not.

Engaging Our Employees

We believe that there must be open lines

of communications between all employees

regardless of their function, and we nurture

the development of an open culture

that encourages employees to freely

communicate and report misconduct or

concerns to Management.

The Group’s annual Employee Engagement

Survey (EES) is the main tool used by

the Group to obtain feedback from our

employees. A third-party subject expert is

commissioned yearly to conduct the survey

to ensure greater objectivity in the findings

of the survey. Questions included in the poll

vary from year to year, and have included

topics such as sustainability and the

effectiveness of Axiata in supporting

employees in their work.

Findings from the survey are shared

with Management and all employees,

and follow-up sessions are conducted

with staff via focus groups. Managers

are also expected to use the data to

address problems in their respective

departments, through an online

management tool introduced in

2015. The tool helps managers

identify systemic problems based on

aggregated employee data and base

solutions on these findings.

NURTURING

PEOPLE

is included as a component of their annual

performance evaluation, and forms part

of each individual employee’s overall

assessment.

At the Group level, the measure of our

employees’

UI.EP

immersion is gauged

through our Sustainability Engagement

Index (SEI), which is constructed by an

independent surveyor. In 2016, our SEI

measured score for the Group was 86%,

which is within the range of the Willis

Towers Watson Global High Performance

Companies Norm.