Process Excellence
& Governance
Planet & Society
Our Associates
Introduction
NURTURING
PEOPLE
Beyond Short-
Term Profits
NURTURING PEOPLE 45
Axiata Group Berhad | Sustainability & National Contribution Report 2016
National
Contribution Report
Developing a Culture of Integrity and
Excellence
Axiata places high expectations on
its general workforce in terms of their
integrity and their level of performance.
This is codified in our core value system
of
UI.EP(Uncompromising Integrity,
Exceptional Performance), which has
been disseminated to all our OpCos.
While our OpCos may have other values
incorporated into their culture,
UI.EPis
pervasive throughout the entire Group.
Under
UI.EP, we expect our staff to
act with integrity and respect towards
their colleagues and customers, and to
be honest, fair and accountable in all
relationships with stakeholders, customers,
colleagues and suppliers. Axiata has
instituted a zero-tolerance policy on unfair
treatment and discrimination which covers
all Axiata employees from the Board all
the way down to our auxiliary staff and
suppliers and contractors.
In 2016, we continued to hold
UI.EPrefresher workshops throughout the Group.
Participants of the
UI.EPworkshops receive
a briefing on company expectations and
also sit a Situational Judgement Test, which
assesses the employee behaviour and
standards based on given situations. The
level of our employees’
UI.EPunderstanding
Axiata places great stock
on the opinions of its
employees and seeks their
feedback in addressing
issues of productivity and
staff morale. As the day-
to-day implementers of our
business activities, they are
among the best gauge of
what works and what does
not.
Engaging Our Employees
We believe that there must be open lines
of communications between all employees
regardless of their function, and we nurture
the development of an open culture
that encourages employees to freely
communicate and report misconduct or
concerns to Management.
The Group’s annual Employee Engagement
Survey (EES) is the main tool used by
the Group to obtain feedback from our
employees. A third-party subject expert is
commissioned yearly to conduct the survey
to ensure greater objectivity in the findings
of the survey. Questions included in the poll
vary from year to year, and have included
topics such as sustainability and the
effectiveness of Axiata in supporting
employees in their work.
Findings from the survey are shared
with Management and all employees,
and follow-up sessions are conducted
with staff via focus groups. Managers
are also expected to use the data to
address problems in their respective
departments, through an online
management tool introduced in
2015. The tool helps managers
identify systemic problems based on
aggregated employee data and base
solutions on these findings.
NURTURING
PEOPLE
is included as a component of their annual
performance evaluation, and forms part
of each individual employee’s overall
assessment.
At the Group level, the measure of our
employees’
UI.EPimmersion is gauged
through our Sustainability Engagement
Index (SEI), which is constructed by an
independent surveyor. In 2016, our SEI
measured score for the Group was 86%,
which is within the range of the Willis
Towers Watson Global High Performance
Companies Norm.