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CONTENTS
04 GROUP PROFILE
08 ABOUT THIS REPORT
09 SCOPE & REPORT BOUNDARY
10 PRESIDENT & GROUP CEO’S
STATEMENT
14 OUR MANAGEMENT APPROACH
16 RISK MANAGEMENT
18 STAKEHOLDER ENGAGEMENT
20 MATERIALITY
23 BEYOND SHORT-TERM PROFITS
26
Long-Term Investment
26
Services Beyond Commercial Motivation
27
Digital Inclusion and Digitised Ecosystems
35
Global Mobile Development
37 NURTURING PEOPLE
40
Nurturing Future Leaders
45
Culture of Integrity & Performance
46
Inclusivity
46
Conducive Workplace
47 PROCESS EXCELLENCE &
GOVERNANCE
50
Best Practices Across the Value Chain
52
Customer Centricity
53
Digitising Processes
54
Strong Governance
55 PLANET & SOCIETY
58
Environment Management
59
Disaster Management & Response
59
Corporate Responsibility
62 SUSTAINABILITY AT
OUR ASSOCIATES
62
M1
63
Idea
64 NATIONAL CONTRIBUTION REPORT
66
Malaysia
70
Indonesia
74
Sri Lanka
78
Bangladesh
82
Cambodia
86
Nepal
91 APPENDIX
91
List of Abbreviations
93
Aspect Boundaries
94
Data in Numbers
98 GRI CONTENT INDEX
102 ASSURANCE STATEMENT